Frequently Asked Questions
Delivery Info
Once we've received POP and address, order will then be processed. Delivery takes between 3-7 business days.
We use pep-paxi as our courier service but if you wish to use a different one, please contact us so we can calculate your deliver fee.
Return & Exchange Policy
To initiate a return/exchange, customer must contact us within 72 hours of receiving package. Customer must provide item(s) they wish to return/exchange in the same condition they received it in - no cut lace, no products on wig and should be in same packaging (including hair net).